Please note: If you are a customer of Capital One bank and are calling because you received a monthly payment as a check in the mail instead of through Direct Deposit, please contact Capital One bank. A change was initiated from the bank to the State Comptroller's office which created a check to be mailed instead of going through Direct Deposit. TRS had no way of knowing this occurred since it is a change made between your bank and the State Comptroller’s office where all payments are issued.