The Pulse, March 2021
TRS Virtual Health offers participants easy access to providers of all types – whether it’s a check-in with your primary care provider (PCP), discussing care options with a specialist, or seeking mental health care from a licensed practitioner – you’re covered with your plan.
Right now, all virtual health visits are free to help keep our participants safe and healthy during the COVID-19 pandemic.
TRS-ActiveCare and TRS-Care Standard
With Blue Cross and Blue Shield of Texas (BCBSTX), TRS-ActiveCare participants’ virtual health choices are powered by Teladoc and RediMD. TRS-Care Standard is powered by Teladoc. These services allow you to access convenient, quality health care without having to travel to a doctor’s office.
The main differences are that Teladoc provides mental health care services and their physicians can prescribe medication.
TRS-ActiveCare and TRS-Care Standard
TRS-ActiveCare Virtual Health Powered by Teladoc
TRS-Care Standard Virtual Powered by Teladoc
You can use Teladoc for general medicine, including a variety of acute, non-urgent conditions. Confidential mental health services for adults 18 and older from a licensed therapist, psychologist, psychiatrist or certified drug and alcohol abuse counselor are also available. You can even have prescription medication sent right to your home, when medically necessary.
You can download the Teladoc mobile app from the
Apple Store or
Google Play Store or call 1-855-Teladoc (835-2362) for help from a representative.
TRS-ActiveCare Only
TRS-ActiveCare Virtual Health Powered by RediMD
RediMD provides quality primary care medical service with live, face-to-face diagnosis and treatment online or by phone. You can see or speak with a board-certified physician who can diagnose and recommend conservative treatment 24/7.
Conditions treated by RediMD include:
- Back and shoulder strains
- Ankle injuries
- Pulled muscles
- Contusions/Bruises
- Asthma
- Shortness of breath
- Infections
- Allergies
- Chemical exposure
Registration is a one-time process and can be done without having to schedule an appointment. To set up your account, visit
RediMD and navigate to "Create an account". Enter the code “trsactivecare" and click “Submit” and follow the directions to complete your profile.
You can also register through the RediMD customer service provider line by calling 1-866-989-CURE (2873), option 3.
For more information about virtual health, call a Personal Health Guide at 1-866-355-5999 24 hours a day, seven days a week.
TRS-Care Medicare Advantage
With UnitedHealthcare, TRS-Care Medicare Advantage participants have access to
Virtual Doctor Visits with network practitioners from Doctor on Demand and American Well (AmWell). You can chat with a medical professional from any computer, tablet or smartphone anytime, day or night, about medical questions, diagnoses and prescriptions. If your PCP uses virtual health, this is a great option for quick check-ins.
If any everyday health issue comes up,
NurseLine (pdf) provides participants with access to registered nurses 24 hours a day, seven days a week. These registered nurses can help you learn about conditions and treatments, choose a health care provider, learn about healthy living and more.
Participants also have access to
Virtual Behavioral Health Visits (pdf) for support with addiction, depression, anxiety, and more.
For more information on the plan benefits and resources, visit
www.UHCRetiree.com/TRS-CareMA or call toll-free 1-866-347-9507, TTY 711, 7 a.m.–6 p.m. CT, Monday–Friday.
