FAQs: MyTRS

​ MyTRS| Using MyTRS| Privacy and Security for MyTRS| Contact Information

​ Income Tax Withholding Preference​| Retirement Estimates & TRS’ Benefit Calculator|Annual Statements

MyTRS

What is MyTRS?

MyTRS  is the online access portion of the TRS website. After you establish a user ID and password of your own choosing, you will have access to a number of self-service options. Use MyTRS  to plan for retirement, communicate with TRS, keep track of your personal account, and more. We will continue to add new features to MyTRS  in the future.

As a TRS member, what can I do using my MyTRS  user ID and password?

After creating an account, you can log in with your user ID and password to:

• Update your contact information (mailing address, email address and telephone number).
• View your years of service and top 5 salaries.
  
• Update your preferred method of communication.
• Use a benefit calculator to estimate retirement or death benefits using data on file with TRS.
• Request a retirement estimate.
• Apply for retirement.
• Apply for a refund.
• View documents electronically, such as your annual statement.
• Send and receive secure messages.
• Schedule appointments (office visits, benefit presentations and group retirement counseling sessions).
• View payment history (if you’ve refunded your account).
• View tax forms (if you’ve refunded your account).
• Update account security settings (password, security questions, multi-factor authentication).
  

As a TRS annuitant, what can I do using my MyTRS user ID and password?

As an annuitant, you can:

• Update your contact information (mailing address, email address and telephone number).
• Update your preferred method of communication.
• View documents electronically, such as your most recent 1099-R, in the Document Center.
• Change your income tax withholding preference.
• View a summary of your current annuity payments, your monthly annuity payment amount and deductions.
• View a summary of health benefit premiums paid by deduction from your TRS annuities in the prior two years.
• Send and receive secure messages.
• Schedule appointments.
• Update account security settings (password, security questions, multi-factor authentication).
  

Using MyTRS

How do I create a MyTRS user ID and password?

Review the Register for MyTRS page and follow the instructions for registering.

I have tried to register for MyTRS, but I've been unable to do so. How can I identify and correct the problem?

If you are no longer receiving an annuity payment you cannot create a MyTRS account.

If you are an active member or currently receiving an annuity, but you are unable to register for MyTRS, please call 1-800-223-8778.

What are the user ID requirements?

A user ID for MyTRS must meet the following criteria:

• Have at least 8 characters and no more than 50 characters
• Cannot contain 7 or more numbers total
• Cannot contain a pattern of exactly 3 numbers, followed by 2 letters, followed by 3 numbers (e.g. 123ab456)
• Cannot contain a space
  

What are the password requirements?

A password for MyTRS  must meet the following criteria:

• Have at least 8 characters and no more than 32 characters
• Have at least 1 lower case letter
• Have at least 1 upper case letter
• Have at least 1 number (0 – 9)
• Have at least 1 special character (!@#$%^&*-=)
  
• Cannot reuse any of your last 12 passwords

How do I log in?

Just click on the MyTRS button that appears at the top of TRS website pages. Then, on the welcome screen for MyTRS, enter your user ID and your password, and then click the "Log in" button.

What do I do if I forget my password?

Access the Forgot Your Password page and follow the instructions.

What do I do if my account has been locked after too many log in attempts?

Access the Forgot Your User ID page and follow the instructions.

What website browsers are acceptable for accessing MyTRS?

MyTRS will work with all current versions of major browsers. However, some functionality, such as co-browsing with a TRS Benefit Counselor, is limited to Chrome and Edge.

What do I do if I can't download or view forms?

In order to download documents and forms, you need to allow pop-ups from MyTRS. Please configure your browser to allow pop-ups from "mytrs.texas.gov" as a trusted site.

Privacy and Security for MyTRS

What does TRS do to protect my personal information?

TRS uses industry best practices to ensure that unauthorized individuals cannot view your personal information. However, anyone who knows your user ID and your password can access your personal information. That's why you need to keep your password private. And, to prevent others from viewing your personal information, be sure to click "Log Out" at the top right of your screen before leaving your computer.

As part of the account activation process, each user will be required to go through an ID proofing process to ensure the security and safety of your account.

I forgot to log out of MyTRS. Is my information at risk?

Yes, to protect your information, please remember to click "Log Out" at the top right of your screen when you have completed your MyTRS session. If you forget to log out and leave your browser open, anyone using your computer can access your information until the session times out. If no browser activity is detected for 15 minutes, MyTRS automatically logs you out. For more information, please refer to the TRS Privacy Statement.

Does TRS give my email address to anybody else?

TRS does not give or sell member email addresses to others to use for marketing, sales or research. TRS does not give out email addresses unless we are required by law to do so, for example, by subpoena or other court order. For more information, please refer to the TRS Privacy Statement.

Contact Information

How do I change my mailing address, email address and/or telephone number?

Log in to MyTRS. Hover over the Account Management tab to make your selection.

Income Tax Withholding Preference

How do I change my income tax withholding preference?

Log in to MyTRS. Hover over the Payments tab and click on Tax Withholding in the drop-down menu.

How can I estimate how changes to my income tax withholding preference will affect my TRS annuity?

MyTRS  has a withholding calculator which your current annuity and income tax withholding preference. You can modify your marital status, the number of exemptions, and other deductions to estimate changes in your withholding.

Retirement Estimates & TRS’ Benefit Calculator

Retirement Estimates and TRS Benefit Calculator

MyTRS  allows you to request a service or disability retirement estimate. If you do not want to request an estimate, you can also use the TRS Benefit Calculator to estimate your potential service retirement benefits. The calculator will automatically import current data from your TRS records such as your tier, years of service credit, and highest annual salaries. You can change that data if you want to explore different scenarios.

Annual Statements

How can I see my Annual Statements in MyTRS?

Annual statements are generated in the fall of each year and are available in the MyTRS  Document Center.