TRS is here to help you educate and empower your employees to get the most out of their health care resources.
Medical Benefits
BCBSTX Personal Health Guide: 1-866-355-5999. Personal Health Guides are available to you 24/7.
Blue Essentials Access (HMO): 1-888-378-1633
24/7 BCBSTX Nurseline: 1-833-968-1770
In-Network Doctors and Hospitals - Find doctors and hospitals in your plan's network with our TRS-ActiveCare directory tool: Provider Finder – BCBSTX Directory
Prescription Drug Benefits
Express Scripts: (844) 367-6108. Help is available 24 hours a day, 7 days a week.
Explore the plan - Check medication costs and find an in-network pharmacy on Express Scripts' website.
TRS-Care Standard is for retired public school employees not eligible for Medicare. TRS-Care Standard offers medical and prescription coverage.
Enrollment and Eligibility
TRS Health: 1-888-237-6762 (Monday – Friday 7 a.m. – 6 p.m. CT)
Medical Benefits
Blue Cross and Blue Shield of Texas (BCBSTX) Personal Health Guides: 1-866-355-5999 (24/7)
BCBSTX In-Network Doctors and Hospitals: BCBSTX Provider Finder
Prescription Drug Benefits
Express Scripts: (855) 778-1459 (24/7)
Explore the plan—check medication costs and find an in-network pharmacy on TRS-Care Standard by Express Scripts.
TRS-Care Medicare Advantage is for retired public school employees who are eligible for Medicare. TRS-Care Medicare Advantage offers medical and Part D prescription coverage.
Enrollment and Eligibility
TRS Health: 1-888-237-6762 (Monday – Friday 7 a.m. – 6 p.m. CT)
Medical Benefits
UnitedHealthcare: 1-866-347-9507
Prescription Drug Benefits
Express Scripts: 1-844-863-5324
TRS-Care Dental and TRS-Care Vision are two separate plans available to any TRS retiree who is eligible for TRS-Care. Each plan is administered by MetLife.
Enrollment and Eligibility
TRS Health: 1-888-237-6762 (Monday – Friday 7 a.m. – 6 p.m. CT)
TRS-Care Dental Benefits
MetLife: 1-855-488-0522
TRS-Care Vision Benefits
MetLife: 1-855-488-0522
File Medical Claim Appeals
When you use your health care, there’s a possibility you can have a denied – or partially denied – claim. It’s good to understand the appeals process for a denied claim. The information found here can help you navigate the situation more easily.