TRS has appointment slots available Monday through Friday so you can meet with a TRS benefits counselor individually in person or through a scheduled live video meeting.
Save Travel and Time! If you prefer a video – or virtual – counseling meeting, the session is conducted over a secure connection. Your counselor can even share computer screens to review documents together just as they would in a face-to-face meeting. You can get answers to your questions and receive the same level of service without driving to an in-person meeting. All you need is a personal computer or tablet with a camera, a reliable internet connection, and a quiet, private place for a meeting. A counselor will be happy to “see" you.
How to Schedule an In-Person or Video Counseling Session
- Visit the Schedule Appointments section (located under the Planning Tools tab) in MyTRS and select the day and time that works best for you
Or
- Call 1-800-223-8778 and speak with a Benefit Counselor who will schedule your in-person or video counseling session.
Helpful Tips
- When scheduling, be prepared to provide the Benefit Counselor with information about yourself in order for TRS to prepare the documents needed for your appointment.
- If possible, your retirement documents will be mailed to you prior to your appointment so bring them with you.
- After scheduling, you will receive a confirmation email.
- Appointments are for 45 minutes with one counselor.
- Please do not arrive more than 15 minutes prior to your appointment.
- If you're feeling unwell or are experiencing symptoms of illness, please reschedule your appointment or arrange for a virtual appointment. We'll be happy to accommodate any changes.
Advantages of Individual Counseling Appointments
- Convenience: Meet with a counselor at your scheduled time without waiting.
- Document Preparation: We prepare your individual account paperwork prior to your arrival.
- Free Parking: Free member services parking available for in-person appointments.
- No Travel Time for Video Appointments: You choose the location you wish to connect from.
Walk-Ins Are Welcome
- Scheduled appointments are priority. Members without an appointment may need to wait for an opening to meet with a counselor.
- If you need more than 10-15 minutes to discuss your benefits, please schedule an appointment through MyTRS or by calling the TRS Counseling Center at 1-800-223-8778.
- Walk-ins are on a first-come first-served basis.
- Walk-ins are for general questions or to drop off forms only.
- Skip the wait! With MyTRS, you have service options available at your fingertips such as: Update your personal information, update beneficiary, request a retirement estimate.
Session Success!
Members share positive feedback from interactions with TRS Counseling team members.
The dialogue was great. The person was extremely helpful. I felt like could get any question answered without judgment. I feel more comfortable with the process because of them. THANK YOU
Everything was very informational and professional. The entire staff was extremely welcoming and professional!
I have no recommendations for improvement. It was a great experience and I am more confident about retiring.
No improvements necessary. It was a very pleasant and informative meeting. The young lady that assisted me was very knowledgeable, very nice, and made the process so much easier.