Meet One-On-One with a TRS Counselor

TRS has appointment slots available Monday through Friday so you can meet with a TRS benefits counselor individually in person or through a scheduled live video meeting.

Save Travel and Time! If you prefer a video – or virtual – counseling meeting, the session is conducted over a secure connection. Your counselor can even share computer screens to review documents together just as they would in a face-to-face meeting. You can get answers to your questions and receive the same level of service without driving to an in-person meeting. All you need is a personal computer or tablet with a camera, a reliable internet connection, and a quiet, private place for a meeting. A counselor will be happy to “see" you.

How to Schedule an In-Person or Video Counseling Session

Visit the Schedule Appointments section (located under the Planning Tools tab) in MyTRS and select the day and time that works best for you

Call 1-800-223-8778 and speak with a Benefit Counselor who will schedule your in-person or video counseling session.

Helpful Tips

When scheduling, be prepared to provide the Benefit Counselor with information about yourself in order for TRS to prepare the documents needed for your appointment.

If possible, your retirement documents will be mailed to you prior to your appointment so bring them with you.

After scheduling, you will receive a confirmation email.

Appointments are for 45 minutes with one counselor.

Please do not arrive more than 15 minutes prior to your appointment.

If you're feeling unwell or are experiencing symptoms of illness, please reschedule your appointment or arrange for a virtual appointment. We'll be happy to accommodate any changes.

Advantages of Individual Counseling Appointments

Convenience: Meet with a counselor at your scheduled time without waiting.
Document Preparation: We prepare your individual account paperwork prior to your arrival.
Free Parking: Free member services parking available for in-person appointments.
No Travel Time for Video Appointments: You choose the location you wish to connect from.

Walk-Ins Are Welcome

Scheduled appointments are priority. Members without an appointment may need to wait for an opening to meet with a counselor.

If you need more than 10-15 minutes to discuss your benefits, please schedule an appointment through MyTRS or by calling the TRS Counseling Center at 1-800-223-8778.

Walk-ins are on a first-come first-served basis.

Walk-ins are for general questions or to drop off forms only.

Skip the wait! With MyTRS, you have service options available at your fingertips such as: Update your personal information, update beneficiary, request a retirement estimate.

Session Success!

Members share positive feedback from interactions with TRS Counseling team members.

The dialogue was great. The person was extremely helpful. I felt like could get any question answered without judgment.  I feel more comfortable with the process because of them. THANK YOU

Everything was very informational and professional. The entire staff was extremely welcoming and professional!

I have no recommendations for improvement. It was a great experience and I am more confident about retiring. 

No improvements necessary. It was a very pleasant and informative meeting. The young lady that assisted me was very knowledgeable, very nice, and made the process so much easier.

Meet One-On-One with a TRS Counselor

How to Schedule an In-Person or Video Counseling Session

Helpful Tips

Advantages of Individual Counseling Appointments

Walk-Ins Are Welcome​

Session Success! ​

Additional Resources

Walk-Ins Are Welcome

Session Success!