Search by error number or message to quickly get to the Error Resolution.
For the PDF version of the Resolution guide, please refer to Error Resolution Guide (pdf). For a list of Errors and Warning, please refer to Error and Warning List (pdf).
Error Resolutions Quick Search
ED20 | Demographic Data matches another TRS participant
Error Message: The demographic data matches another TRS participant with a different Employee Identification Number. Please contact TRS. If you feel the reported information related to this error is correct, please contact TRS. (Error Message: 042)
Remedy: First, please verify that the demographic data (SSN, name, DOB) that is being entered is correct based on the Social Security Card and Government Issued ID. If number matches with the SSN card and the ED20 is receiving this error, reach out to your RE coach.
ED20 | Gender code does not match
Error Message: The reported Gender Code for this employee <> does not match the Gender Code found in the TRS system <>. If you feel the reported information related to this error is correct, please contact TRS. (Error Message: 047)
Remedy: Verify employees Gender on their Government Issued ID (driver’s license/passport/state issued ID). If the gender reported by your employer matches the government issued ID, submit an ED25 to update the gender code. If the employees' gender on the government issued ID matches TRS, update your system and edit the ED20 to match TRS records.
ED20 | Date of Birth (DOB) does not match
Error Message: The reported Date of Birth for this employee <> does not match the Date of Birth found in the TRS system <>. If you feel the reported information related to this error is correct, please contact TRS. (Error Message: 046)
Remedy: Verify the employees DOB on their Government Issued ID (driver’s license/passport/state issued ID). If the DOB reported by your employer matches the government issued ID submit an ED25 adjustment record to update the DOB. If the DOB on the government issued ID matches TRS, update your system and edit the ED20 to match TRS records.
ED20 | Employee Identification Number belongs to other TRS participant
Error Message: The reported Employee Identification Number exists for a different TRS participant. Please contact TRS. (Error Message: 043)
Remedy: Verify the SSN entered on the ED20 matches the SSN listed on the employee’s Social Security card. If the SSN matches the information on the SSN card and the ED20 receiving this error, reach out to your RE coach.
ED20 | Name does not match TRS Records
First name does not match
Error Message:
The reported First Name for this employee <<display value>> does not match the First Name found in the TRS system <<display value>>. If you feel the reported information related to this error is correct, please contact TRS. (Error Message: 049)
Remedy:
Verify name on the Social Security card. TRS requires the name to be reported as it appears on the SSN card. If the name reported by your employer matches the SSN card, submit an ED 25 to update the name. If the name on the social security card matches TRS, please update your system.
Last name does not match
Error Message: The reported Last Name for this employee <<display value>> does not match the Last Name found in the TRS system <<display value>>. If you feel the reported information related to this error is correct, please contact TRS. (Error message: 048)
Remedy: Verify name on the Social Security card. TRS requires the name to be reported as it appears on the SSN Card. Note: If the name of the individual appears on 2 lines, the name/names on the 2nd line will be reported as the last name. If the name reported by your employer matches the SSN card, submit an ED 25 to update the name. If the name on the SSN card matches TRS, please update your system.