TRS’ contract to administer Genworth policies as ended on Aug. 31, 2021 and will not be renewed. Although TRS members with an active Genworth LTC policy will be able to keep their policy, TRS will no longer offer long-term care policies or substitute LTCI coverage with a similar product.
If you already own a policy and have questions about your LTCI coverage, please call Genworth’s Customer Service Representatives toll-free at 800-456-7766 (available Monday through Thursday 7:30 a.m. – 5 p.m., Friday, 8 a.m. – 5 p.m., Central Time).
