El Paso Regional Office
The El Paso Regional Office is part of our ongoing efforts to engage directly with TRS members and meet them where they are.
El Paso Office Location: Located in Region 19 Education Service Center 6611 Boeing Dr., El Paso, Texas 79925
Office Hours: Monday – Friday 8 a.m. – 5 p.m. MST or 9 a.m. – 6 p.m. CST
Phone Number : 1-800-223-8778
We look forward to sharing these services with our members:
- office visits
- group retirement sessions
- retirement benefit presentations
- walk-in services (document drop-off)
Members can register for appointments online through MyTRS and by phone at 1-800-223-8778. We encourage members to schedule office visit appointments in advance to ensure the timeliest service. For document drop off, feel free to stop by anytime during our regular business hours.
For answers to common questions about our regional office, read here.
Background: Expanding Member Service Delivery Options
As customer service needs continue to grow, it's important we explore ways in which we provide services to our members. One new opportunity includes TRS regional offices across the state!
It's important for members to stay in contact with TRS throughout all stages of their careers. Centralized offices for nearby members would allow us to stay better connected for all pension and health care needs.
Regional offices provide a wide range of customer service support similar to what is offered at our Austin headquarters, only at a more convenient location for some of our growing membership.
Milestones
January 2020: TRS surveyed our active members and retirees to better understand their preferences, and a majority of 85% were in favor of counseling offices in strategic locations across Texas.
2021 87th Texas Legislative Session: SB 1 approved funding for a pilot regional office in El Paso, Texas. TRS administrative operations, including the pilot office, do not receive general revenue funding. Administrative operations are funded with pension assets.
September 2021: the TRS board adopted a resolution to secure a lease in El Paso for the regional office.
Spring 2022: TRS determined the El Paso Regional Office will be located within the Region 19 Education Service Center.
November 2022: TRS opens its first regional office, located in El Paso, and begins serving members in the area.
Looking Ahead: If data suggests the pilot office is valuable to TRS members, TRS will present options to consider establishing additional regional offices in strategic locations across Texas during the 2024-25 biennium.
