TRS is experiencing a higher-than-normal call volume due to the changes in the TRS Care Health Plan for retirees and the implementation of our new Pension Line of Business system. We apologize for any inconvenience this may cause you. We assure you our member service representatives are handling each call in the order in which it’s received and as quickly as they can.
In order to serve you better please note if you are calling about your Pension Benefits please use 1-800-223-8778 and if you are calling about your TRS Care Health Plan please call 1-888-237-6762. Our service hours are Monday-Friday, 7 a.m. – 6 p.m.
To avoid long hold times, you may leave your number and a quick message and a representative will call you back as soon as they can.
For other helpful numbers, see the
Contact Us section of