TRS-ActiveCare & TRS-Care Standard
TRS-ActiveCare and TRS-Care Standard participants in the affected area can receive one-time emergency refills of a 10-day supply of medication.
CVS Caremark will contact affected participants within the emergency area taking specialty medications to discuss alternate delivery arrangements if needed. CVS Caremark may use courier services, as necessary.
For mail order services, CVS Caremark will continue to attempt to deliver the medication to the extent the U.S. Postal Service is physically able to deliver packages. If you need your medication delivered somewhere other than your home, contact CVS Caremark Mail Service Pharmacy.
Participants who have questions about a medication delivery should call Customer Care at the toll-free number on their prescription ID card.
Have Questions?
You can still contact your health plans for assistance:
TRS-ActiveCare
Medical Questions – 1-866-355-5999
Prescription Questions – 1-800-222-9205
TRS-Care Standard
Medical Questions - 1-866-355-5999
Prescription Questions – 1-844-345-4577
TRS-Care Medicare
TRS-Care Medicare Rx participants located in an area of declared emergency will have access to immediate refills of their Part D medications throughout the emergency declaration. Participants can receive an override on early refills for the days' supply, as available at the time of refill, up to the maximum extended-days' supply.
SilverScript will contact impacted participants within the emergency area taking specialty medications to discuss alternate delivery arrangements, if needed. SilverScript may use courier services, as necessary. You may also receive an override for a Specialty medication, upon request and approval.
Participants may request their medications to be transferred to a different pharmacy, outside the emergency area. They may also fill prescriptions at out-of-network pharmacies. If you go to an out-of-network pharmacy, be prepared to pay out-of-pocket and file a paper claim for reimbursement.
For mail order services, SilverScript will continue to attempt to deliver the medication to the extent the U.S. Postal Service is physically able to deliver packages. If you need your medication delivered elsewhere, contact CVS Caremark Mail Service Pharmacy.
Participants who have questions about a medication delivery should call SilverScript Customer Care team at: 1-844-345-4577, option #2.
Have Questions?
You can still contact your health plans for assistance:
Medical Questions – 1-866-347-9507
Prescription Questions – 1-844-345-4577
