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New Headquarters

Please note TRS Headquarters in Austin moved to a new address at 4655 Mueller Blvd., Austin, TX 78723 (get directions).  

Encrypted Emails and Secure Emails

​ View Secure, Encrypted TRS Emails  |   Resetting Password  |   Responding to TRS Secure Emails

View Secure, Encrypted TRS Emails

  1. Secure TRS email will display the following message. To read the email, first click on the attachment at the bottom of the message:

    An email that says 'This is a secure message. To read it, open the attachment.' An attachment with a partial title 'SecureMessage...' is located at the bottom of the message

  2. Click on the “Click to read message” button:

    A window that shows a button titled 'Click to read message'

  3. If it's the first time you have received an encrypted email from TRS, a form will open for you to register.You will also receive an email with a validation code for completing the registration form. Here is a sample of the Proofpoint Encryption Registratione mail:

    A registration form for creating an account to read secure email. The form has the following fields: Email Address, First Name, Last Name, Password, Confirm Password, Validation Code (Find this code from a Proofpoint email. At the bottom, it has a button labeled 'Continue'

    You can copy the code provided in the registration email and paste it in the registration form in the next step.

    On the registration form, fill in the first name, last name, password, confirm password, and enter the validation code. Please review the following password rules:

    • Passwords must be 7-20 characters long
    • At least one digit (0-9) is required
    • At least one symbol character is required
    • Your username may not appear in the password
    A registration form for filling in the first name, last name, password, confirm password and enter the validation code.

  4. Upon completing registration, the secure email is available to view:

    An example of an secure email opened

Resetting Password

  1. Click on the “Forgot Password” link:

    A login window with a link titled

  2. A Password Reset Request confirmation message will be displayed, stating that a password reset message was sent to your email:

    A window that acknowledges that a password reset request was sent to your email address

  3. An email with a link to reset your password will be sent:

    An example of an email with a link to reset your password

  4. After clicking on the link in the email, you will be directed to enter a new password. Please review the following password rules:

    • Passwords must be 7-20 characters long
    • At least one digit (0-9) is required
    • At least one symbol character is required
    • Your username may not appear in the password
    An Enter New Password window with these fields: New password, Confirm password and the Continue and Cancel buttons
  5. After entering a new password and confirming it, you will be directed to the contents of the encrypted email.

Responding to TRS Secure Emails

  1. Responding only within the secure email system will ensure any information sent to TRS, including attachments, is encrypted. To respond, click “Reply” or “Reply All.”

    An example of a secure email received with three buttons at the top labeled:

  2. A separate window will open to allow a response:

    An example of a window that allows you to write a response to the email

  3. After completing your email and/or attaching any documents, click “Send” to send the email securely to TRS. You will receive a confirmation message stating the message has been sent:

    A window that acknowledges that a message has been sent