This notice is primarily intended to provide TRS members or beneficiaries with information about processing time frames for any benefit for which they have applied.
Non-routine Accounts
Non-routine accounts such as an account involving a divorce, multiple employers, service credit purchase, or other extenuating circumstances may take longer to process.
| Benefit Type | Estimated Processing Time Frames |
|---|---|
| Death Benefits | Within 31 days after all required forms and documents are received. |
| Disability Retirement | Within 31 days after all required forms and documents have been received. |
| Estimates for Retirement | Within 31 days of receipt of request. |
| Retirement Benefits | Within 31 days after all required forms, documents, and payments (if applicable) have been received. |
| Refunds | Within 31 days after all required forms, documents, contributions are received, and final deposit is posted to the member’s account. |
| Service Credit Purchase | Within 31 days of receipt of request. |
| Direct Deposit Updates | Within 31 days of receipt of request. |
| Income Tax Withholding Updates | Within 31 days of receipt of request. |
Death Benefits
Once a death is reported, a notification letter will be sent to the beneficiary on record. Most benefits are processed within 31 days from the date TRS receives the following information:
- Retired Member Deaths:
- Copy of the death certificate
- Properly completed death claim form(s)
- Active Member Deaths:
- TRS will request information from the member’s last employer(s)
- Copy of the death certificate
- Properly completed death claim form(s)
Retirement Benefits
Most retirement benefits are processed within 45 days after TRS receives all required information including:
- Properly completed application(s) and required forms
- TRS will contact your employer(s) near your retirement date to confirm your termination date and final salary information
If you terminate employment in May and receive your final pay in August (balance of contract payments throughout the summer months), you will likely receive your first retirement benefit payment in October.
| Examples of most public-school employees: | |||
|---|---|---|---|
| You terminate May 31 | Employer pays you off in June | Employer provides final information to TRS in July* | You will receive your first annuity payment representing June and July in early to mid-August. |
| You terminate May 31 | Employer pays you through August | Employer provides final information to TRS in September | You will receive your first annuity payment for June through August in October. |
Please Note
Termination and salary information will be provided by your employer after your final paycheck is processed.