If you receive error messages 570 or 573 in the RE Portal, these notify an RE that they are reporting an employee as working hours that do not correspond to the member’s TRS eligibility status reported.
Error Message 570
“Please verify TRS membership eligibility for this employee. Based on prior reporting, employee may be in a TRS-eligible position since the hours reported are one half or more of the full-time equivalent. If you feel the reported information related to this error is correct, please contact TRS.”
Error Message 573
“Please verify TRS membership eligibility for this employee. Based on prior reporting, the hours reported are less than half of the full-time equivalent. If you feel the reported information related to this error is correct, please contact TRS. If you feel the reported information related to this error is correct, please contact TRS.”
When these errors occur, the RE needs to verify that the reported hours are correct and confirm that the posted contract for the employee has the correct Full-Time Equivalent (FTE) for the position. Once both have been confirmed, the RE will need to determine if the employee’s membership eligibility needs to be reevaluated.
If the hours are correct, the person’s eligibility has not changed, and the change in hours is temporary, an override will need to be processed by TRS to allow the records to post.
Override Questions
Email the answers to these questions for each person receiving the above errors to your reporting coach. This will enable your coach to create and submit the override for review in a timely manner.
- How many hours per week is this employee hired to work?
- What is the FTE of the position the employee is in (FTE must be listed as 00 if there is no FTE for the position, or between 30-40 hours per week if there is an FTE for the position)?
- Provide an explanation for why hours are more or less than expected for this report month (ex. Unpaid holidays, unpaid leave, temporary increase or decrease in workload, etc.).
- Provide a statement with the date the employee is returning to agreed-upon hours.