Have you used TRS Virtual Health yet? It's easy to use, always available, and can save you time, money and hassle when you need nonemergency medical and mental health care.
Telemedicine on the rise
According to the American Medical Association (AMA), telemedicine use is rising. More and more people are discovering the benefits of seeing a doctor – without going to a doctor's office.
The AMA expects telemedicine to continue to rise in the coming years as technology improves, making it easier for patients to get care remotely.
But TRS Virtual Health, powered by TeladocTM and RediMDTM, is already easy to use for you and your covered family members. That makes registering, finding a provider and seeing a doctor virtually a breeze.

Here are some benefits of leveraging TRS Virtual Health:
Cost savings
TRS Virtual Health appointments are low cost.
Teladoc's medical virtual visit costs:
- $12 for TRS-ActiveCare Primary, TRS-ActiveCare Primary+ and TRS-ActiveCare 2
- $42 for TRS-ActiveCare HD
- $42 for TRS-Care Standard
Teladoc's mental health virtual visit costs:
- $0 for TRS-ActiveCare Primary, TRS-ActiveCare Primary+ and TRS-ActiveCare 2
- $95 for TRS-ActiveCare HD
- 20% coinsurance for TRS-Care Standard
RediMD's medical virtual visit costs:
- $0 for TRS-ActiveCare Primary, TRS-ActiveCare Primary+ and TRS-ActiveCare 2
- $30 for TRS-ActiveCare HD
- $30 for TRS-Care Standard
Am Well and Doctor on Demand (TRS-Care Medicare only):
- $0 copay for medical visits
TRS Virtual Health can also save you money when you avoid unnecessary trips to the ER or even urgent care. You'll also save on gas, parking, and childcare.

No loss of work time
Because you can see a provider anytime, day or night, you don't have to get a sub, find someone to cover a shift or use a vacation day.
More convenience
With TRS Virtual Health, you can:
- see a doctor from wherever you are
- get care when you need to instead of waiting days or longer to see your doctor
- make an appointment that works with your schedule instead of juggling classes or commitments to meet your doctor's schedule
- avoid crowded waiting rooms
Medication management
Depending on your condition and the type of TRS Virtual Health provider you see, you can:
- get prescriptions filled and sent to your pharmacy
- refill prescriptions, so you won't miss taking medication you need because you couldn't get an in-person appointment
The right level of care
Unnecessary trips to the ER can cost thousands of dollars. That unneeded trip to urgent care can also cost more than a virtual visit.
If you're not sure what type of care you need, TRS Virtual Health is a great first step. With a quick phone or online appointment, a board-certified doctor can assess your condition and let you know if you need in-person care. Remember to always go to the nearest ER in a life-threatening emergency, though!
Controlling exposure
With Covid cases on the rise again and flu season coming, you probably don't want to sit in a waiting room full of sick people for an in-person appointment when you don't have to.
TRS Virtual Health limits your exposure to people who may be contagious, which is especially important if you're pregnant, older, have a chronic condition, or are immunocompromised.
For more information about TRS Virtual Health, call a Personal Health Guide at 1-866-355-5999, 24 hours a day, seven days a week.
TRS-ActiveCare and TRS-Care Standard Resources
TeladocTM
General medical conditions treated by Teladoc include:
- allergies
- blood pressure
- cold
- cough
- flu
- headaches
- sore throat
- and more
Teladoc also offers confidential mental health services for adults 18 and older from a licensed therapist, psychologist, psychiatrist or certified drug and alcohol abuse counselor.
Teladoc treats mental health conditions including:
- alcoholism, addiction and substance-related disorders
- attention disorders
- depressive and anxiety disorders
- eating disorders
- personality disorders
- and more
For more information and to register for Teladoc, you can:
- Go to www.teladoc.com/trsactivecare or www.teladoc.com/trscarestandard and follow the instructions to set up your account.
- Download the Teladoc mobile app from the Apple Store or Google Play Store.
- Call 1-855-Teladoc (1-855-835-2362) to speak to a representative, who'll walk you through registration on the phone.
RediMDTM
RediMD treats general medical conditions including :
- allergies
- blood pressure
- cold
- cough
- flu
- headaches
- sore throat
- and more
For more information and to set up your account, you can:
- Go to www.redimd.com/trsactivecare or www.redimd.com/trscarestandard and follow the instructions to register. Enter the code trsactivecare or trscarestandard when prompted.
- Call 1-855-942-4900 to speak to RediMD customer service.
TRS-Care Medicare Resources
TRS-Care Medicare participants have access to Am Well, Doctor on Demand, and Teladoc for virtual medical visits. To learn more, visit 24/7 Nurse Support/Virtual Visits.