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All The Ways You Can Reach Your Health Plan (for TRS-Care Medicare Advantage)

The Pulse
July 2024

Call UnitedHealthcare Customer Service for Plan Questions

Call UnitedHealthcare toll-free 1-866-347-9507 , TTY 711 , 7 a.m.–6 p.m. CT, Monday–Friday.

Register for Your Secure Online Account

Your member website has been designed to help you do more, giving you 24/7 access to everything your plan has to offer 

After you sign up for your online account and log in , you can:

  • Look up your latest claim information
  • Review benefit information and plan materials
  • Print a temporary TRS-Care Medicare Advantage member ID car d and request a new one
  • Explore health and wellness resources
  • Sign up to get your Explanation of Benefits (EOB) and other plan documents online

Download the UnitedHealthcare App

With the UnitedHealthcare app, you can find care and manage your plan details anywhere you go. Download the UnitedHealthcare app in your app store.

Take Advantage of Convenient Virtual Visits

With virtual visits, you can see a doctor using your computer, tablet or smartphone. Ask questions, get a diagnosis or even get medication prescribed and have it sent to your pharmacy. All you need is a strong internet connection.

Virtual doctor visits are good for minor health concerns like:

• Allergies, bronchitis, cold/cough

• Fever, seasonal flu, sore throat

• Migraines/headaches, sinus problems, stomachache

• Bladder/urinary tract infections, rashes

Live video chat with a physician anytime — day or night. You will first need to register and then schedule an appointment. On your tablet or smartphone, you can download the Doctor On Demand™, Amwell® or Teladoc™ Health (for medical visits only).

Access Virtual Behavioral Health Specialists

Connect with a trained specialist who will listen and help you identify the nature of your problem and find the right resources to address it. Behavioral health visits can help with:

  • Initial evaluation
  • Addiction and depression
  • Trauma and loss
  • Stress
  • Anxiety

Call 1-800-453-8440, TTY 711 , 24 hours a day, 7 days a week.