Need health care over the holidays? Knowing where to go can help you get the right kind of care and save you money.
Think Virtual First
Get low-cost nonemergency care from anywhere with TRS Virtual Health. You can also make a low-cost virtual mental health appointment. Prescriptions can be sent to your local pharmacy. TRS offers two different virtual health platforms – TeladocTM and RediMDTM.
You can schedule a medical appointment with Teladoc or RediMD from your phone, tablet or computer 24 hours a day, seven days a week. General medical conditions treated include:
- allergies
- cold
- cough
- flu
- headaches
- most infections and viruses
- skin issues
- stomach problems
- sore throat
- and more
Teladoc also offers mental health appointments for participants and dependents age 13 and older from 7 a.m. to 9 p.m. General mental health conditions treated include:
- alcoholism, addiction and substance-related disorders
- attention disorders
- depressive and anxiety disorders
- eating disorders
- personality disorders
- and more
Stay Away From Freestanding Emergency Rooms
Freestanding ERs look like urgent care centers but can cost you hundreds or even thousands more. They may also need to transfer you to a real ER. This would increase your costs and delay your care.
How to spot a freestanding ER:
- They look like urgent care centers but include EMERGENCY or ER in the name.
- They're usually open 24 hours a day, seven days a week. Urgent Care Centers typically close at night.
- They're not connected to a hospital.
In-person Care Options
Your Primary Care Provider – Check with your PCP or doctor about their holiday hours and schedule an appointment for:
- minor injuries/illnesses
- no-cost routine screenings or annual health exams
Walk-in clinic – These are found in stores and pharmacies and offer extended hours. No appointment is needed. Get quality, low-cost care for minor, nonemergency health issues like:
- fever, colds and flu
- infections
- migraines
- sore or strep throat
Urgent care – Urgent care centers offer convenient locations and don't require an appointment. Get nonemergency care and lower prices than hospital ERs to treat conditions like:
- cuts that require stitches
- minor burns
- sports injuries
- sprains
- infections
Potentially life-threatening conditions:
If you're experiencing any of these symptoms or conditions, call 911 or go to your nearest ER:
- chest pain
- heart attack
- heavy bleeding
- stroke
- sudden or severe pain
- trouble breathing
Find an In-network Facility
Your care will always cost less if you stay in network. Connect with a Personal Health Guide 24 hours a day, seven days a week, by phone at 1-866-355-5999 or through the BCBSTX App, for help finding a provider.
Resources for TRS-ActiveCare and TRS-Care Standard
TRS Virtual Health
Learn more about TRS Virtual Health such as cost and how to schedule an appointment.
Provider Finder®
Find a provider, urgent care or closest hospital with Provider Finder®.
Know Where to Go
Learn more about where to go for care.
Resources for TRS-Care Medicare Advantage
Virtual Visits
Virtual Visits — Meet with a network provider virtually and talk to a provider by phone or video from your computer, tablet or smartphone 24/7.
There are two ways to access Virtual Doctor Visits:
On your computer, Visit uhcvirtualvisits.com and set up your account with either Amwell®, Doctor on Demand™ or Teladoc®.
On your tablet or smartphone:
- Download the American Well app
- Download the Doctor On Demand app
- Download the Teladoc app or call 1-800-TELADOC (1-800-835-2362) to set up your account and request a visit by phone
Questions? Call toll-free 1-866-347-9507, 7 a.m.–6 p.m. CT Monday–Friday or visit TRS-Care Medicare Advantage by UnitedHealthcare.