Each year, TRS conducts the Member and Reporting Employer Satisfaction Surveys. Both offer valuable insights into the needs and experiences of our active members, retirees, and reporting employers. These data-driven findings guide strategic improvements that strengthen TRS’ long-term stability, operational efficiency, and the delivery of member benefits.
Member Satisfaction Surveys
TRS Member Satisfaction Surveys are conducted during August of a given year.
Based on the 2024 Member Satisfaction Survey (MSS), TRS implemented the following:
- Email blasts that provide valuable information to new TRS members
- Webinar series that focus on small, bite sized pieces of information regarding Pension Benefits
- A redesigned TRS website at www.trs.texas.gov that includes more step-by-step information, streamlined navigation, and enhanced search
- A to Z participant webinars to help members make informed decisions about which TRS-ActiveCare health plan is best suited for their needs
Reporting Employer Satisfaction Surveys
TRS Reporting Employer Satisfaction Surveys are conducted during February of a given year.
We put your input to work! Below are improvements TRS implemented based on your feedback from the previous survey:
- Maintained RE Coach response time of one business day or better
- Piloted a Quality Assurance process for RE Coach phone calls with implementation scheduled for January 2026
- Began recording and publishing videos of RE virtual training sessions
- Continued to develop new modular, topic-based trainings, including error-resolution and summer school reporting
- Updated resources to the Error Resolution, RE Portal Certification, and View Employee Information guides
- Expanded in-person training opportunities
Survey Email Disclosure & Security
As part of our commitment to continuous improvement, TRS conducts periodic satisfaction surveys for our Active Members, Retirees, and Reporting Employers. These surveys help us understand your needs and improve our services.
To ensure confidentiality and unbiased results, we partner with Elite Research, a trusted third-party research consultant. We also use Qualtrics, a trusted third-party survey platform, to securely host and manage surveys.
- Survey emails or communications may come from the following:
- Qualtrics email (noreply@qemailserver.com)
- TRS Satisfaction Surveys email (SatisfactionSurveys@trs.texas.gov)
- Elite Research email (TRSsurvey@eliteresearch.com)
- If you’ve received a message from one of these email addresses, it is NOT phishing and is part of TRS’ official outreach.
- Please note: SatisfactionSurveys@trs.texas.gov is primarily used for survey distribution. While this email address is not intended for general communication, incoming messages may occasionally be monitored.
Protecting Against Phishing
Your security is our priority. To help you identify legitimate survey communications from the Teacher Retirement System (TRS) of Texas, please keep the following in mind:
- All TRS surveys will reference the Teacher Retirement System of Texas and include our official branding.
- We will never ask for personal information such as passwords or Social Security numbers in a survey.
- If you're uncertain about a survey’s legitimacy, please contact us through our official support channels.
- Please refer to this page for more information.
