Since customer service needs at TRS are increasing alongside the growth of our membership, TRS has continuously been exploring opportunities to expand our member service delivery options. We recognize that traveling to Austin may be inconvenient depending on your location and that our statewide events may not always fit with your schedule. The office will allow us to better serve our members in a different area and reach them closer to where they live.
We conducted thorough research and examined many factors to choose the initial location for a regional office. This research included assessing the following: Member population across the state and the regions that have the highest number of members eligible for retirement over the upcoming years. Member interest in TRS opening a regional office. Member likelihood of visiting or scheduling an appointment at a TRS regional office. Travel considerations, such as distance to TRS Austin Headquarters.
TRS started exploring the idea and holding discussions with stakeholders in 2019. In January 2020, TRS surveyed our active members and retirees to better understand their preferences, and 85% were in favor of counseling offices in strategic locations across Texas. If data suggests the office is valuable to TRS members, TRS will consider establishing additional regional offices during the 2024-25 biennium.
In January 2020, TRS surveyed our active members and retirees, and a majority of 85% were in favor of counseling offices in strategic locations across Texas. In September 2021, the TRS board adopted a resolution to secure a lease in El Paso for the regional office. In Spring 2022, TRS determined the El Paso regional office will be located within the Region 19 Education Service Center.For more information, you may view archived board meeting webcasts at https://www.trs.texas.gov/Pages/board_meeting_webcasts.aspx
The office is located within the Region 19 Education Service Center at 6611 Boeing Drive, El Paso, TX 79925.
The regional office in El Paso opened its doors on Nov. 14, 2022.
The office mirrors service provided in Austin. This includes onsite counselors who help answer your questions related to your retirement and health care benefits; telephone counseling; group retirement sessions; and retirement benefit presentations. If you’re in the neighborhood and need to stop by, feel free! We’ll also offer walk-in services, including document drop-off. TRS members are able to schedule an appointment through MyTRS or by calling TRS Member Services. We look forward to seeing you soon!
Currently, our El Paso regional office has one director, lobby/coordinator and six benefit counselors.
If data suggests the office is valuable to TRS members, TRS will consider establishing additional regional offices during the 2024-25 biennium.
To stay informed about the upcoming El Paso office, including its future open date, subscribe here to the regional office email list.
Since customer service needs at TRS are increasing alongside the growth of our membership, TRS has continuously been exploring opportunities to expand our member service delivery options. We recognize that traveling to Austin may be inconvenient depending on your location and that our statewide events may not always fit with your schedule. The office will allow us to better serve our members in a different area and reach them closer to where they live.
We conducted thorough research and examined many factors to choose the initial location for a regional office. This research included assessing the following: Member population across the state and the regions that have the highest number of members eligible for retirement over the upcoming years. Member interest in TRS opening a regional office. Member likelihood of visiting or scheduling an appointment at a TRS regional office. Travel considerations, such as distance to TRS Austin Headquarters.
TRS started exploring the idea and holding discussions with stakeholders in 2019. In January 2020, TRS surveyed our active members and retirees to better understand their preferences, and 85% were in favor of counseling offices in strategic locations across Texas. If data suggests the office is valuable to TRS members, TRS will consider establishing additional regional offices during the 2024-25 biennium.
In January 2020, TRS surveyed our active members and retirees, and a majority of 85% were in favor of counseling offices in strategic locations across Texas. In September 2021, the TRS board adopted a resolution to secure a lease in El Paso for the regional office. In Spring 2022, TRS determined the El Paso regional office will be located within the Region 19 Education Service Center.For more information, you may view archived board meeting webcasts at https://www.trs.texas.gov/Pages/board_meeting_webcasts.aspx
The office is located within the Region 19 Education Service Center at 6611 Boeing Drive, El Paso, TX 79925.
The regional office in El Paso opened its doors on Nov. 14, 2022.
The office mirrors service provided in Austin. This includes onsite counselors who help answer your questions related to your retirement and health care benefits; telephone counseling; group retirement sessions; and retirement benefit presentations. If you’re in the neighborhood and need to stop by, feel free! We’ll also offer walk-in services, including document drop-off. TRS members are able to schedule an appointment through MyTRS or by calling TRS Member Services. We look forward to seeing you soon!
Currently, our El Paso regional office has one director, lobby/coordinator and six benefit counselors.
If data suggests the office is valuable to TRS members, TRS will consider establishing additional regional offices during the 2024-25 biennium.
To stay informed about the upcoming El Paso office, including its future open date, subscribe here to the regional office email list.