The Pulse
April 2024
Assistance is there when you need it. It's one more way TRS and Blue Cross and Blue Shield of Texas are here for TRS-ActiveCare and TRS-Care Standard participants every day.
With your TRS-ActiveCare and TRS-Care Standard coverage, you have a Personal Health Guide (PHG) to advocate for and help you at no extra cost. Think of them as health plan experts and personal assistants who are available 24/7 to help you understand, use and manage your coverage.
A PHG can help you:
- Find in-network providers – whether it's a Primary Care Provider, specialist, hospital, or mental health provider, they can help you find what you need.
- Make a doctor's appointment – not only will a PHG find you a provider, but they can also make the appointment for you.
- Get mental health care – for conditions like depression and anxiety. PHGs are specifically trained in mental health benefits and can help you choose the best provider or facility for your needs. They can connect you with a Behavioral Health Case Manager or crisis support resources if needed. Be sure to mention mental or behavioral health as the reason for your call.
- Figure out costs for a procedure – so you know what to expect before your appointment.
- Save money – by comparing costs and finding Member Rewards-eligible providers and facilities. Member Rewards is a program that rewards you for choosing a cost-effective, trusted provider for services like MRIs, CT scans, colonoscopies and mammograms.
- Make sense of claims – so you know what's been paid and what you owe. You can check the status and get real-time updates about your claims to know where you stand.
- Understand plan features – like out-of-pocket maximums, no-cost wellness benefits, prior authorizations and more. You can get information on wellness programs and services included in your plan, like a discount fitness program and one-on-one wellness coaching.
- Order new ID cards - whether you've lost your card or need an additional card for a family member, your request is just a call or chat away. A PHG can also help you get your digital ID card.
Call 1-866-355-5999 or chat with a PHG in the BCBSTX App, anytime, day or night. Need the BCBSTX App? Download it here: