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TRS Holiday Closure

TRS is closed July 3 and 4 for the Independence Day holiday. Find 24/7 resources on the MyTRS member portal.

TRS Social Media Participant Guidelines

​​​​​​​​​​​ ​​Welcome!

We are pleased you have decided to participate in TRS’ social media channels such as Facebook, Twitter, YouTube, LinkedIn and Instagram. TRS’ social media presence offers an additional way for our members, retirees and others to stay updated on TRS information and participate in a productive dialogue that can benefit participants and the agency alike.

TRS created our social media presence for the limited purpose of generally discussing TRS’ pension plan, health benefit programs and TRS’ administration and operations. This presence is not an open public forum; however, to encourage engagement, TRS and participant posts on retirement, TRS’ mission and other content at the discretion of TRS will be allowed. TRS may answer general member questions; however, these forums are not intended for discussion of individual member or annuitant-specific information.

For information related to your account, please call to speak to a counselor toll free at 800-223-8778 or email us by logging in to MyTRS, the online access portion of the TRS website. After establishing a user ID and password of your own choosing, members can plan for retirement, keep track of their personal accounts and receive communications from TRS online. You may also direct questions in writing to the Teacher Retirement System of Texas, P.O. Box 149676
Austin, Texas 78714-0815. Other helpful TRS contacts are on the TRS website.

TRS asks that you carefully review our participant guidelines.

TRS is not responsible for any private information posted by social media participants. TRS may remove postings that contain private information, but neither TRS nor its licensors or contractors are responsible for any damages caused by delays in such removal. Individuals who enter personal information on social media sites do so at their own risk.

For purposes of these guidelines, private or personal information means any information that is confidential by law or personally identifiable information that may lead to the identification of a particular person. Do not post information such as social security or phone numbers.

When using any social media platform, the public should exercise further caution by carefully reviewing personal social media privacy settings. Users should never open unfamiliar hyperlinks or applications as doing so could result in the download of malicious software or “malware,” such as a virus.

TRS’ social media presence may contain communications sent to or received by state employees. Therefore, such communications may be public records, subject to open records requests; however, TRS' social media presence is not an appropriate method for submitting an open records request. For more information on open records requests, please refer to Public Information Act Requests.

Social media public records are also subject to state records retention requirements. TRS shall retain social media content according to the TRS Records Management Program.

TRS is not responsible for any online information about its programs, benefits, representatives, vendors, customers, etc., that is not posted by an authorized TRS representative. Information on TRS’ social media sites is made available to you for your independent use and is not intended to provide you with benefits, insurance, retirement or investment advice. We cannot and do not guarantee its applicability or accuracy with regard to your individual circumstances. TRS assumes no liability for damages incurred directly or indirectly as a result of errors, omissions or discrepancies.

The information contained on TRS’ social media sites is for information distribution and discussion purposes only. It does not amend or overrule any applicable statute or administrative rule, or any decision rendered by or rule put in place by TRS’ staff or the TRS Board of Trustees. Furthermore, any comments or opinions by members of the public are theirs alone and do not represent the opinion of TRS’ staff or the TRS Board of Trustees.

We ask that you follow our posting guidelines. TRS may delete content that is not related to the purpose of the social media presence. Other non-permissible content includes but is not limited to comments, URLs and hyperlinks that:

  • are off-subject or out of context;
  • are threatening, harassing, defamatory or discriminatory;
  • contain obscenity;
  • contain confidential or sensitive TRS information or confidential member information;
  • contain protected health information (PHI);
  • contain information that could reasonably be construed to compromise public safety;
  • incite or promote violence or illegal activities;
  • advertise or promote a commercial product, service, entity or individual;
  • contain copyright infringing material;
  • promote, endorse, oppose, or disparage political campaigns, candidates or officeholders;
  • are a violation of TRS' workplace policies against discrimination, bullying, harassment, retaliation, or hostility on account of age, race, religion, sex, ethnicity, nationality, disability, or other protected class, status, or characteristic; or
  • are otherwise illegal or violate TRS policy.

In addition, participants are prohibited from posting photos on TRS’ social media channels unless TRS is conducting a photo contest or decides to otherwise allow posting of photos. In these cases, administrators will monitor photos and remove anything inappropriate.

TRS’ social media channels shall on occasion provide links to third-party websites for additional information. Providing such links does not imply endorsement. TRS is not liable nor responsible for third-party website content. When links are included in TRS posts, we will include this disclaimer:

TRS respects the rights of all copyright holders and has adopted TRS’ Terms of Service and Use Policy (For Copyright Protections) found on the media page of the TRS website.

TRS' social media sites are third-party sites that have terms of service that are not governed by TRS or the State of Texas. They are not official TRS websites and therefore, have their own terms of service and policies. We encourage you to review them. In addition, third-party websites may incorporate advertisements and TRS does not sponsor, endorse or recommend any advertised products or services.

Although we realize social media is a 24/7 communication channel, TRS will post content and review comments on its social media presence during regular business hours (Monday-Friday from 8 a.m. to 5 p.m.) and periodically during non-business hours. We will review comments posted after hours and on weekends as early as possible, usually within the next few business days.

For General or Investments-Related Inquiries, please contact Rob Maxwell at 512-542-3552 or email him at MediaRequests@trs.texas.gov.

For pension-related inquiries, please contact Kaylee Nemec at MediaRequests@trs.texas.gov or call 542-542-6401.

In order to make our social media channels as accessible as possible for our participants, please see accessibility guidelines for the following social media channels:

If you have any questions about TRS’ social media presence, please contact us at communications@trs.texas.gov.